Dive into the latest member experience trends, uncover the critical leading indicators of member retention, and gain practical strategies you can implement immediately. Whether you're addressing short-term challenges or planning for long-term growth, this session equips you with actionable insights to build a resilient and thriving organization.

Learning Objectives:

1. Understand the Trends Shaping the Member Experience
Discover how evolving member expectations and behaviors are reshaping organizational priorities and strategies.

2. Identify Leading Indicators of Member Retention
Learn to recognize and analyze key metrics that impact member engagement and loyalty.

3. Implement Actionable Strategies for Long-Term Success
Receive practical tips for future-proofing your organization, with a focus on daily, monthly, and yearly initiatives that drive lasting impact.

Live attendees will receive 1 CAE credit.