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live WEBINAR

The Hidden Cost of Keeping Learning and Community Separate

Thursday, February 12th | 12 pm ET

What if the secret to happier members and more renewals was hiding in plain sight? 

Join us for a live webinar, with strategy consultant Brian Oblinger, to explore why learning and community aren’t just complementary, but inseparable parts of a great member experience. 

Through real-world examples and cohort analysis, Brian will share how organizations that bring learning and community together optimize the efficiency of their staff, lower costs, keep members happier and renewing longer, and ultimately turn those members into advocates who help drive growth.

Register Now
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key takeaways

  • Distinguish between traditions that define your identity and those that no longer serve your members
  • Navigate resistance to change using five proven strategies
  • Choose the evolution vs. revolution approach for your organization
  • Bring diverse, next-generation voices into decision making
  • Celebrate progress without demanding perfection
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Key takeaways:

  • Understand why learning and community belong together
  • Pinpoint the gaps between member expectations and your experience
  • Identify the metrics that you should be tracking
  • Learn practical strategies to implement right away
  • Walk away with a learning and community strategy framework
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Meet the presenters

Brian

Brian Oblinger

Strategy Consultant

Brian helps brands engage their customers to increase satisfaction, lower costs, and generate more revenue through the power of community. He's recently worked with Airbnb, Docusign, Greenhouse, Hubspot, Techstars, and many more. Brian is also the co-host of In Before The Lock podcast and the founder of Community Strategy Academy.

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Jena Cummiskey

Vice President of Product Management | Forj

Jena Cummiskey is Vice President of Product Management at Forj, where she leads product strategy and cross-functional teams for the leading learning and community solution serving associations and professional networks. With over 10 years of visionary product leadership experience, she brings a proven track record of driving growth, improving user adoption, and delivering award-winning SaaS solutions. Jena's combination of strategic vision and executional focus, along with her knowledge of the association technology ecosystem and genuine care for member experience, makes her uniquely positioned to deliver innovative, customer-centric solutions that drive real value for clients and the members they serve.

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