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2025 State of Association Member Experience Report: 

The Experience Matters

For years, associations have grappled with a troubling reality: member satisfaction has been slipping, early-career professionals have shown signs of disengagement, and traditional models of value delivery have been under pressure. In last year’s State of Member Experience report, we sounded the alarm: agility was no longer optional — it was essential.

This year, the story has shifted.

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Access insights and expert analysis on the topics that are shaping member experience.

Each year Forj surveys over 1,000 association members to develop a comprehensive understanding of member engagement and satisfaction trends to provide you with actionable intelligence and insights. 

Inside this report, you’ll find:

  • Evidence of meaningful gains in member satisfaction, engagement, and content consumption
  • Insight into how member expectations are shifting, especially around accessibility, personalization, and continuing education
  • Actionable recommendations to help you maintain the momentum and continue to elevate the member experience


webinar attendees

UPCOMING WEBINAR

Join us live

A common thread emerged across the survey responses that made one thing clear: members expect a modern, personalized experience, and the associations that are embracing technology and innovation are outpacing the competition.

On August 27th, we're diving into the research to help you identify your next moves.

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Access the 2025 State of Association Member Experience Report.
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