2025 State of Association Member Experience Report:
The Experience Matters
For years, associations have grappled with a troubling reality: member satisfaction has been slipping, early-career professionals have shown signs of disengagement, and traditional models of value delivery have been under pressure. In last year’s State of Member Experience report, we sounded the alarm: agility was no longer optional — it was essential.
This year, the story has shifted.
Access insights and expert analysis on the topics that are shaping member experience.
Each year Forj surveys over 1,000 association members to develop a comprehensive understanding of member engagement and satisfaction trends to provide you with actionable intelligence and insights.
Inside this report, you’ll find:
- Evidence of meaningful gains in member satisfaction, engagement, and content consumption
- Insight into how member expectations are shifting, especially around accessibility, personalization, and continuing education
- Actionable recommendations to help you maintain the momentum and continue to elevate the member experience

UPCOMING WEBINAR
Join us live
A common thread emerged across the survey responses that made one thing clear: members expect a modern, personalized experience, and the associations that are embracing technology and innovation are outpacing the competition.
On August 27th, we're diving into the research to help you identify your next moves.

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