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2023 Report

The State of Association Member Experience 

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Members as Disruptors

Expectations are changing, and associations must adapt.

Forj surveyed over 1,000 association members to develop a comprehensive understanding of MX trends and member satisfaction in order to provide you with actionable intelligence and insights. 

Access insights and expert analysis on the topics that are shaping member experience.

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Acquisition and Retention

Proactively understanding member experience and modern expectations is essential.

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Community and Learning

Professionals join associations and renew their membership for community and learning offerings.

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Lasting Member Engagement

Optimizing opportunities to connect and learn  accelerates growth and builds lasting bonds.

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Simplified Technology

Delivering optimal value requires reducing frustrations and delivering a dynamic experience.

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Member Experience

Members spend more with your association when you are easy to do business with.

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Non-Dues Revenue Growth

Focus on member experience to capture revenue from high-value experiences and content.

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Download the 2023 State of Association Member Experience Report.
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